- #Houzz customer service horrible how to#
- #Houzz customer service horrible pro#
- #Houzz customer service horrible software#
#Houzz customer service horrible how to#
I dont have enough space to include the full details but some of them say it is unlawful for a business to *******(3) Fail to provide an acknowledgment that includes the automatic renewal offer terms or continuous service offer terms, cancellation policy, and information regarding how to cancel in a manner that is capable of being retained by the consumer. California Consumer law section ******* requires that certain things occur but they do not abide by them. The renewal and cancellation terms were misleading and unclear.
#Houzz customer service horrible pro#
Like many others on this website I enrolled in their pro services on 2020. However, other businesses and contractors should know the experience we've had and proceed with caution. We don't write negative reviews lightly, as we know how harmful a negative review can be to a business. Three days later, we received an email that the customer support ticket had been marked as solved, yet no one has returned our calls or emails. The customer support agent said she'd pass our information along to our account manager. We called the customer support line again and were told we needed to get an appointment with the account manager to cancel our account. After three weeks, we turned the credit card back on and Houzz immediately charged us $1504.
We then blocked our credit card so it wouldn't be charged, and the account manager reached right out to us letting us know payment our credit card was declined and payment was due. We left voicemail messages on three different days a little before our contract was up. We called and were told we needed to contact our account manager (whom we have never spoken to).
At the end of the year, we tried to cancel our account online, but there is no option to do so. We signed a year-long committment and couldn't wait for the year to end so we could be released from our contract. We have been unhappy Houzz customers for over a year. In terms of the service provided, we got one lead in 12 months for a 10+ county area. We had high hopes for Houzz, but it's done nothing but take our money and refuse to cancel our account either online, via email, or via phone call.
Photos of my work so you can see I'm really a designer. I want to warn my fellow interior designers with new, small business so that they do not get caught in the same trap that I walked into. So unless you love throwing away hundreds of dollars each month, I would recommend you steer clear of Houzz Pro. Boy was I wrong! I reported them to the Better Business Bureau, but again, the contract.
#Houzz customer service horrible software#
Then, when you are finding the software to be sub-par and you haven't had a single lead from the "marketing" (6 months and counting) and you are paying $350.00 a month and want out, they can wave the contract and say, "you signed the contract." I had been using Houzz as a homeowner from the beginning and I trusted Houzz and thought the Pro program would pay for itself.
They don't care about you or your business. That reason is that they want to take as much money from you as they can. There is a reason why they make you bundle your marketing and project management software and ask you to sign a one year contract.
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